- Have you moved in? If not, follow this guide: https://zammad.studentnatet.se/help/en-us/3-getting-started/6-moving-in-and-getting-started

- Have you payed your membership fee? If not, please follow this guide: https://zammad.studentnatet.se/help/en-us/3-getting-started/10-how-do-i-pay-the-membership-fee

- Have a look at our list of not recommended routers and make sure you are not using one of those: https://zammad.studentnatet.se/help/en-us/3-getting-started/13-what-routers-do-you-not-recommend

- Reset your router. Unfortunately, we can not give instructions on how to factory reset your specific router, but a quick google search of "your routers make and model + manual" should give you the information you might need.

- Get in contact with our support team! support@studentnatet.se